Is the Chromebook defective or broken? You allowed to swap it out (once only) at the Merritt College Library. Bring it back to the Circulation Desk and we will exchange it for a working laptop.
Check out Google's Chromebook support page for common Chromebook use questions and answers.
Lenovo is the brand of Chromebook you have. Their technical phone support line is 877-453-6686 (this number is written on the front cover of your laptop).